Frequently Asked Questions
Everything you need to know about your Ergohuman experience.
What is the standard shipping timeframe for Ergohuman chairs?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes between 3 to 7 business days via our premium freight partners.
Do the chairs come with a warranty?
Yes, all Ergohuman chairs are backed by a comprehensive 10-year limited warranty covering the frame, mechanisms, and armrests, ensuring long-term peace of mind for your home office.
Are the chairs difficult to assemble?
Not at all. Your chair arrives partially assembled with a detailed instruction manual and all necessary tools. Most users find they can complete the setup in under 15 minutes.
What is your return policy if I am not satisfied?
We offer a 30-day trial period. If you are not completely satisfied with your comfort levels, you can return the chair in its original packaging for a full refund, minus return shipping costs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm or Klarna to help you invest in your ergonomic health.
How do I adjust the lumbar support for my height?
The Ergohuman features an automatic flexible lumbar support system. You can adjust the backrest height using the integrated ratchet system to align the support perfectly with the curve of your spine.